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Tag Archive | "Fraud"

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Time to Hire a Paper Shredding Company

Posted on 22 July 2010 by Total Secure Shredding

If There’s no PAIN

There’s no GAIN.

What’s Your P.I.T.A. Factor?

Hey Folks…

Mike here.

I often run into people who ask the following…

“I didn’t even know there were such things as shredding companies… Do you have a lot of competition?”

The direct answer is YES… There are quite a few paper shredding companies you can choose from. (Anyone that does a Google search for paper shredding can easily witness this fact!)

However, what’s even more important (at least to me), is the first part of that question: “I didn’t even know that there were such things as shredding companies…”

For the most part, the reason someone would say this, is that they’ve never had any reason to consider the need for a professional paper shredding company.

  1. They don’t realize that I.D. Fraud can happen to them and consequently they don’t shred anything;
  2. Or, they don’t have that much to shred and their $50.00 home paper shredder works perfectly for the couple of sheets they do have to shred every week.

I won’t go into group 1. (If they’re not worried about I.D. Fraud and are not shredding… There’s a good chance they won’t be on this website anyway!)

So if you’re in the second group, the question is: When should you consider a professional shredding company?

This differs from person to person, but basically, but it comes down to your individual P.I.T.A. Factor (Pain In The Ass Factor).

If you’re like me, I don’t sort out my mail every day and let it stack up. After a few months, I usually have a pretty good pile sitting on the kitchen counter and the subsequent shredding job exceeds my own personal P.I.T.A. Factor. Fortunately for me, I get to bring the pile to work.

My Dad on the other hand, doesn’t understand why anyone would need to bring their things to a paper shredding company. (Thanks Dad!) He carefully goes through his mail every day; sorts out the stuff that can just be thrown away, and then proceeds to shred the important stuff. This process nowhere touches his P.I.T.A. Factor… actually… he kind of seems to like doing it!

So in the end, when you’re looking at your stack of stuff that needs to be shredded, and you say to yourself, “This is going to be a real PAIN!”, then at that point you know you’ve hit your P.I.T.A. Factor.

It might be just a handful of paper or it could be a mountain of boxes that have been sitting around in storage since the 20th Century!

Only you can decide whether the PAIN of your individual shredding project exceeds the cost of having someone else do it.

If you’re starting to hit your Paper Shredding P.I.T.A Factor, set your mind at ease, there’s a quick, convenient, easy, and affordable option available to you.

Until next time…

Keep Totally Secure,

Mike

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You’re Asking Me For WHAT!

Posted on 09 December 2009 by Total Secure Shredding

Combo Lock Credit CardHey Folks,

Last weekend I was getting a new hosting account set up with a new web site hosting company that was recommended to me. I’m starting to get things set up for a new Internet project that I’m working on – unrelated to Paper Shredding… But I Digress.

Everything went smooth with entering all my details on-line including my credit card information.

This actually took place last Saturday so I figured I would hear back from the company the following Monday that everything was now set up and I could start using my account.

But strangely enough I received an email from a “technician” which stated the following:

Hello,
Before we can approve your new hosting account,
please fax the following into our offices:
1.) Credit card used to sign up the account
2.) Photo ID of the person's name on the credit card
Please fax this to:
ATTN:  New Accounts
Fax#:  xxx-xxx-xxxx
Once we receive this information we will immediately
process this order.
If you do not have access to a fax machine, you can
also scan this information and attach it to this email.
Thank you.

A number of things immediately started coming to mind about how weird this is…

I’m not new to ordering stuff on-line… As a matter of fact, I do it all the time – sometimes for large dollar value items.

Strange enough, this purchase was actually a relatively low cost item.

And since I run a Secure Paper Shredding Company, I’m so stranger to ID Theft – I hear these stories all the time. Not to mention my company checking account was hacked for a few grand last year!

So here is how I responded:

Why do you need this information?

This email seems odd… Real close to losing the sale!

Mike Krauss

The next day, Sunday (which I also found surprising), I received the following response:

Hello Mike,
Thank you for contacting us back
This is to protect both the security of "COMPANY NAME"
and of it's customers (or soon to be customers in your case)
to prevent fraud orders. If you are worried due to security,
you can cover up all the numbers but the last 4 digits on
the credit card as they are the only ones we need for
verification. I hope that helps and if there is anything
else we can do for you please feel free to let us know. We
are here to help with anything else you might need.
Thank you for your time.

At this point, this company gets kudos for having some pretty good customer service. But still being worried about their security measures, I replied with the following on Monday:

I’m hesitant to even send a copy of the credit card with the account number blocked out except the last 4.

In No Way will I send a copy of my driver’s license.

Just to let you know, I’m the owner of a Secure Shredding Company in San Diego and I take ID Theft Extremely Serious.  Also, I’d like to think I am a little more knowledgeable about ID Theft and the laws that are in place to prevent it.

I suggest you take a look at your company’s written “Red Flag” rule policy for preventing ID Theft. This policy is Mandated by the FTC and since you are requiring such sensitive items from customers, there has to be a written policy in place ensuring these documents, once received, are handled properly and then destroyed.

Also, if your Visa/MasterCard Merchant Account agreement is anything like mine, you also know that requesting picture ID to accept a credit card violates that agreement. I assume you take a lot of credit card payments via the Internet, putting your merchant account in jeopardy doesn’t seem like a wise idea.

There must be other ways to verify the legitimacy of a new account – the way you decided on is extremely inappropriate.

When I opened a hosting account on GoDaddy this wasn’t a requirement. I see a big billboard behind my office for Host Gator and I wonder if they also require this type of account verification.

In any event, you’ve given me “fodder” for my next blog entry on ID THEFT.

Depending on how you respond to this email will determine whether I can trust your company any further or simply ask for a refund. (The amount is already pending in my account.)

Regards,

Mike Krauss

CEO & President

Total Secure Shredding, Inc.
When Security Matters Most

3584 Hancock St.
San Diego, CA 92110

Toll Free: (800) 536-4832 x750
Office: (619) 295-5474
Direct: (619) 889-7518
Fax: (866) 669-0729

MKrauss@TotalSecureShredding.com
www.TotalSecureShredding.com

www.Twitter.com/PaperShredding

Since I’m sure they don’t get many emails like this from Owners of Shredding Companies, this email was followed up with a phone call from the company from a live person who simply asked to confirm the last 4 digits of the account number on the credit card I used to purchase the web site hosting account – Nothing more, Nothing Less – Which seemed to be a reasonable request without me having to give up valuable personal information.

Again, I give this company credit for having some pretty impressive customer service…

The point of all this is that nobody should ever ask you for a photo copy of your ID and your credit card when making any type of credit card purchase. And even if they do, they better have damn good reason for asking

With ID Theft being so rampant these days, you cannot take any risks with your personal information – no matter what you may be purchasing – the potential costs of ID Theft are way too high.

I hope this serves as a good reminder to you all to protect any and all of your personal information…

And also, maybe my email served as a good lesson to this company, which appears to be a very good company and in the end earned my business, to not take requests for personal information so lightly.

Until Next Time…

Keep Totally Secure,

Mike

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